State Farm® Insurance Agent Michelle Kreeger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amber M
January 16, 2025
5
out of
5
rating by Amber M
"Called with issues on my bill and spoke with Justin and not only were my issues solved but I was provided exceptional customer service and also gained some informative knowledge."
Tristan Abraham
January 15, 2025
1
out of
5
rating by Tristan Abraham
"Constant email, phone, and mail solicitations"
Kyle Blouch
January 13, 2025
5
out of
5
rating by Kyle Blouch
"Mike was a great help when discussing information about my insurance"
We responded:
"Thanks, Kyle, for taking a moment to recognize Mike's efforts! He's a great addition to the team and I know he enjoyed helping you with your car insurance needs. Thank you for being the BEST part of State Farm!"
Justyn Chelewitter
January 13, 2025
5
out of
5
rating by Justyn Chelewitter
"the staff was super helpful with all the questions I had and got me a solid price on insurance"
We responded:
"We appreciate the review Justyn! Our whole team prides itself on helping our customers understand their car insurance, home insurance, and other insurance needs. Thank you for being the BEST part of State Farm!"
alyssa wolfe
January 13, 2025
5
out of
5
rating by alyssa wolfe
"I called to get a quote to transfer insurance and Mike from State Farm was very helpful proving me with all the necessary information making it a breeze to switch!"
We responded:
"Thanks for the review Alyssa! Mike is a great addition to our team and I know he enjoyed helping you with your car insurance and house insurance needs. Welcome to our office and thank you for being the BEST part of State Farm!"
Eric Miller
January 13, 2025
5
out of
5
rating by Eric Miller
"Called in to get quotes for new insurance and all of the employees we spoke to were extremely nice and helpful towards us reaching our new lowered prices!"
We responded:
"So glad to hear you had a great experience, Eric! Our team strives to help our customers understand their insurance needs and get them the best options possible. Glad we were able to help! Welcome to our office and thank you for being the BEST part of State Farm!"
Wyatt McNalley
January 13, 2025
5
out of
5
rating by Wyatt McNalley
"Mike was super helpful when we came in, He was very knowledgeable and kind. If you need any insurance help he’s the man!"
We responded:
"Mike sure is the man, Wyatt! Haha! Glad he was such a help to you! I know he enjoyed speaking with you about your house insurance and auto insurance needs. Welcome to our office and thank you for being the BEST part of State Farm!"
justin whisner
January 13, 2025
5
out of
5
rating by justin whisner
"Bret was fantastic! He answered all my questions and was very good at communicating and explaining everything, he did all of this in a timely manner! I would highly recommend Bret to any of my friends, family or colleagues!!"
We responded:
"Thanks for the shout-out for Bret! He's a very knowledgeable member of our team and has a very fun way to explaining insurance to customers! Appreciate you taking the time to recognize both Bret and Jason separately - they must have told you about our promotional lunches haha! Welcome to our office and thank you for being the BEST part of State Farm!"
Buddha Tamang
January 10, 2025
5
out of
5
rating by Buddha Tamang
"My man Alexander was really helpful and tried not to take up too much of my time on the phone. He was really efficient and had great customer service skills. I highly recommend him."
We responded:
"Thanks for the shout-out to recognize Alexander, Buddha! He is a vital member of our team and does a great job helping our customers just like you with their car insurance and life insurance needs. We appreciate your business - and your review! Thanks for being the BEST part of State Farm!"
K Falcone
January 8, 2025
1
out of
5
rating by K Falcone
"I had an accident and the claims department is saying part of the repair is maintenance. Wendy Sears was no help at all seems like she just wanted to push me off .... whenever she decided to respond to my email. I have multiple policies with them and pay a lot every month. I will be looking for a new insurance company."
We responded:
"Dear Mr. or Ms. Falcone, I am sorry to hear about your accident and your frustration with the claims process and our office. I would very much like to address your concerns and see if I can help. As your review isn't in your real name, though, I am unable to confirm what claim you are frustrated with. I have found information on a claim I believe you are referencing, and I do know that Wendy, as well as our claims department, has responded repeatedly that the claims department will be happy to review the repair in question, but claims needs documentation from the auto shop specifying how they believe the damage occurred. Once that is received, which I believe was yesterday, claims will be happy to review the information and see if the damage is covered under the policy. If you have further questions, we're happy to help. You can reach us at 717-900-4454 or claims@insurepa.net. We do appreciate your business and thank you for bringing your concern to our attention. Be well!"
Sarah Cahill
December 18, 2024
5
out of
5
rating by Sarah Cahill
"I've been using Michelle Kreeger and her staff for our business policies for almost two years now. They have always been helpful--quickly answer questions in times of crisis (a kitchen fire, yikes!), and responding quickly to needs for COI, etc. On top of their excellent management of our policies, they invest heavily in the small business community, and are caring partners in business. They're not just great to work with, they're also legitimately kind, and that goes a long way!"
We responded:
"Thank you so much for the wonderful review, Sarah! We appreciate your business - and we REALLY appreciate the wonderful food we enjoy at YOUR business, Gather256! Jason and I enjoy helping you take care of your team and your small business. Thank you again for the review and thanks for the being the BEST part of State Farm!"
Joshua Prugar
December 9, 2024
5
out of
5
rating by Joshua Prugar
"Jason was very knowledgeable and able to answer any question I had. Would highly recommend!"
We responded:
"Thanks for your kind words about Jason, Joshua! I know he enjoyed working with you on your small business insurance and your life insurance. Thank you for being the BEST part of State Farm!"
Nate
December 9, 2024
5
out of
5
rating by Nate
"Michelle and her team are rock stars! With the agency, you are more than just another customer. They take the time to get to know you and your situation. In my experience, the team is quick to help and provides honest and helpful information. I highly recommend working with Michelle and her folks."
We responded:
"Thank you so much for the review Nate! Our team works hard to get to know our customers, to help them understand their insurance needs and how to protect themselves, their families, and their assets. I appreciate you recognizing our team for that effort! Thank you for being the BEST part of State Farm!"
wendy sears
December 9, 2024
5
out of
5
rating by wendy sears
"Great service, nice people. Kimberly greeted me as soon as I walked in. Bret was super patient and explained everything in a way that made it easy to understand. I highly recommend this office for all of your insurance!!!"
We responded:
"Thanks for recognizing Kimberly, Wendy! She does a great job helping our customers with their service needs! Also glad to hear Bret helped you better understand your car insurance and your home insurance. I know he enjoyed working with you! Thank you for taking the time to leave us a review and thanks for being the BEST part of State Farm!"
KHAled ALKAseem
December 5, 2024
1
out of
5
rating by KHAled ALKAseem
"I wish I could speak to the manager of this company. The treatment in the office today was very bad, and then a bill approached that rose from 400 to 800 dollars in the last hour due to a misunderstanding on their part. I want to complain. Talk to them. They will not give you the wrong answer. Who do I want for this transaction? I have never seen anything like it in my entire life. There is no credibility in We agreed to talk other than YouTube, I have a phone conversation in messages"
We responded:
"I'm sorry for your frustration, Khaled. Speaking to a manager is as simple as asking for a manager. However, my team member you dealt with has 30 years of experience, so is very capable of helping. We had reached out to you via text, phone, and email about documents needed to keep certain discounts on your policy. As my very experienced team member explained, our office never received the necessary paperwork to complete the discounts, so your rate increased when those discounts were removed. With the Steer Clear Certification of Completion and the grades showing a GPA of 3.0 or better, we can reapply those discounts. I have reviewed your account and this is, in fact the case, so I'm unsure of your confusion. I am also unsure what you mean about YouTube, as we do not use YouTube at all for business purposes. We would be happy to reapply the discounts once the appropriate paperwork is received. Thank you."
Theresa Cannon
November 7, 2024
5
out of
5
rating by Theresa Cannon
"I would like to say Bret is a very amazing person who seems to care for his customers and he is very patient understanding and willing to help in every way he really made me feel welcomed and working with him today was a great experience I never had a company or a agent treat me a pleasant as he did today he was very respectful nice caring and understanding thank you so very much for everything I’m happy to say it’s because of him that I feel safe with the choice I made today to switch my auto to State Farm"
We responded:
"Bret IS an amazing team member, Theresa, and thank you for recognizing his efforts! I know he enjoyued working with you on your car insurance needs. Our team prides itself on caring for our customers and explaining to them what each coverage means to them and their family. Insurance should be individualized, to be sure that you and your family, and your assets, are protected. Thank you again for taking the time to review Bret and our office and thank you for being the BEST part of State Farm!"
Mike Mottin
October 18, 2024
5
out of
5
rating by Mike Mottin
"Called in about questions on my policy and what’s was going on with it my billing issue and not only did just resolve it he solved I left there with zero questions and an opportunity to save some extra money highly recommend stopping in and getting answered fast and super efficient!!"
We responded:
"Thanks Mike, for the 5 star review! Billing can be a little confusing and we're glad we could resolve your issue AND save you some additional money on your car insurance! Always good to ask questions and see if there's more we can do for you! Thanks for your business and thank you for being the BEST part of State Farm!"
Soumalia Ouedraogo
October 11, 2024
5
out of
5
rating by Soumalia Ouedraogo
"Petty good customer service fast and good deal"
We responded:
"Thank you for the review, Soumalia! I know Bret enjoyed taking care of you with your life insurance needs. Thank you for taking the time and thank you for being the BEST part of State Farm!"
Sandra Billet
October 11, 2024
5
out of
5
rating by Sandra Billet
"Bret was super in explaining everything. The best part saved me some money. All were super friendly."
We responded:
"Great meeting you yesterday, Sandra! Bret enjoyed working with you and help you save money on your car insurance and home insurance. We appreciate you and your business. Thank you for being the BEST part of State Farm!"
Ihaveonly1jack
September 30, 2024
5
out of
5
rating by Ihaveonly1jack
"Bret was amazing to work with. Helped me get significantly better coverage for way less than I was paying."
We responded:
"Bret is a great person to work with - both as a co-worker AND for our customers! He said he really liked being able to help you with your car insurance and home insurance. We appreciate you taking the time to leave him a great review and we appreciate you. Thank you for being the BEST part of State Farm. Welcome to the Kreeger Krew!"
B N
September 11, 2024
1
out of
5
rating by B N
"Called numerous times during business hours and nobody answered. Called to REQUEST a FIELD adjuster come to my location to do the supplement and was told NO i had to take it to the place for that. So, what should customers do if their vehicle is unsafe or undrivable? We can't get customer service? What if we are disabled? We still have to get our unsafe to drive vehicles to you, so it's convenient for the multi- billion $ business? You don't even deserve 1 star. I requested a field adjuster to come to me and was told NO. I'll looking into this A LOT further. If i called this office that didn't answer the call during their own business hours and it transfers to the home office and they provide terrible service also ultimately it's all BAD CUSTOMER SERVICE BY STATE FARM! 9-11-24 Wondering what business it is of yours to post my insurance business with the world. I'll be contacting State Farm regarding this office. I'll be sure to include my call logs showing all the unanswered calls and texts with ZERO return calls/ texts all while during your business hours. Funny how you have the time to dig for a google reviewers info with your time (legal? 😒) but you can't simply pick up a phone. Great logic there. The reason you're even their is to serve customers. You can't really do that when YOUR DON'T PICK UP YOUR PHONES! Which I've noticed since my review that you do answer now. STATE FARM YOU ARE LOSING MY MY BUSINESS SOLELY BASED ON HOW THIS OFFICE TREATED ME. IT'S ALREADY SCREEN SHOTTED ZERO STARS MICHELLE KREEGER Didn't know State Farm condoned retaliating against customers and their reviews instead of reaching out to resolve it like it tried to do by repeatedly calling their. Is that a #StateFarm is this your policy? Just got off the phone with your higher ups. Presented them with what i reviewed you based on, and boy, they are not happy with you. Goodluck. 😉"
We responded:
"Good morning, BN. In sorry you've been having a challenge reaching someone. Were you calling our office or claims? I'd be happy to help you get in touch with the claims department, as that's who would make that decision. Please reach out to me at claims@mkinsurespa.net or try or direct number at 717-454-4400 and I'll get right back to you. I cannot reach you via your profile. I do appreciate you for letting us know there is a problem. It's the only way we can help fix it. I look forward to speaking with you. 9:30am - I was able to find your claim and our office's notes that we connect you with claims yesterday. I do see you spoke with claims this morning. If there's anything further I can help with, please let me know. Be well!"
Bill Pilgrim
September 10, 2024
5
out of
5
rating by Bill Pilgrim
"No issue, it’s all good. I hit the stars just to get to the next page. I really did it."
We responded:
"Thanks, Bill, for updating! I really appreciate it! Good luck with the fishing contest this weekend! Just tried to reach you, Bill, to see how I can resolve your issue, as I didn't see you reached out to us today. Christine mentioned that she didn't think there were any issues. If there is something I can help you with, please let me know. We certainly would appreciate the chance to fix the situation. We appreciate your business."
Danna Gomez
September 3, 2024
5
out of
5
rating by Danna Gomez
"It was a great experience thanks for all the help. Michelle and all the staff are amazing."
We responded:
"Thanks so much! And, we appreciate the shout-out for both our offices!"
Jim Wolfe
August 30, 2024
5
out of
5
rating by Jim Wolfe
"Bret is very helpful when it came to my life and home insurance needs. He is also very easy on the eyes."
We responded:
"Haha! Bret was very flattered to know he's both handsome and helpful! We appreciate your kind words Jim! Thanks for your review and thanks for being the BEST part of State Farm!"
StockMarketHustler
August 18, 2024
5
out of
5
rating by StockMarketHustler
"Lisa is awesome! She was very easy to talk to, and really did her best in ensuring I am very well covered. Highly recommend!"
We responded:
"She really is, isn't she! Thanks for taking the time to give her a shout-out. I know she enjoyed helping you with your policies. Thanks for your review and thanks for being the BEST part of State Farm!"