State Farm® Insurance Agent Michelle Kreeger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
K Falcone
January 8, 2025
1
out of
5
rating by K Falcone
"I had an accident and the claims department is saying part of the repair is maintenance. Wendy Sears was no help at all seems like she just wanted to push me off .... whenever she decided to respond to my email. I have multiple policies with them and pay a lot every month. I will be looking for a new insurance company."
Sarah Cahill
December 18, 2024
5
out of
5
rating by Sarah Cahill
"I've been using Michelle Kreeger and her staff for our business policies for almost two years now. They have always been helpful--quickly answer questions in times of crisis (a kitchen fire, yikes!), and responding quickly to needs for COI, etc. On top of their excellent management of our policies, they invest heavily in the small business community, and are caring partners in business. They're not just great to work with, they're also legitimately kind, and that goes a long way!"
We responded:
"Thank you so much for the wonderful review, Sarah! We appreciate your business - and we REALLY appreciate the wonderful food we enjoy at YOUR business, Gather256! Jason and I enjoy helping you take care of your team and your small business. Thank you again for the review and thanks for the being the BEST part of State Farm!"
Joshua Prugar
December 9, 2024
5
out of
5
rating by Joshua Prugar
"Jason was very knowledgeable and able to answer any question I had. Would highly recommend!"
We responded:
"Thanks for your kind words about Jason, Joshua! I know he enjoyed working with you on your small business insurance and your life insurance. Thank you for being the BEST part of State Farm!"
Nate
December 9, 2024
5
out of
5
rating by Nate
"Michelle and her team are rock stars! With the agency, you are more than just another customer. They take the time to get to know you and your situation. In my experience, the team is quick to help and provides honest and helpful information. I highly recommend working with Michelle and her folks."
We responded:
"Thank you so much for the review Nate! Our team works hard to get to know our customers, to help them understand their insurance needs and how to protect themselves, their families, and their assets. I appreciate you recognizing our team for that effort! Thank you for being the BEST part of State Farm!"
wendy sears
December 9, 2024
5
out of
5
rating by wendy sears
"Great service, nice people. Kimberly greeted me as soon as I walked in. Bret was super patient and explained everything in a way that made it easy to understand. I highly recommend this office for all of your insurance!!!"
We responded:
"Thanks for recognizing Kimberly, Wendy! She does a great job helping our customers with their service needs! Also glad to hear Bret helped you better understand your car insurance and your home insurance. I know he enjoyed working with you! Thank you for taking the time to leave us a review and thanks for being the BEST part of State Farm!"
KHAled ALKAseem
December 5, 2024
1
out of
5
rating by KHAled ALKAseem
"I wish I could speak to the manager of this company. The treatment in the office today was very bad, and then a bill approached that rose from 400 to 800 dollars in the last hour due to a misunderstanding on their part. I want to complain. Talk to them. They will not give you the wrong answer. Who do I want for this transaction? I have never seen anything like it in my entire life. There is no credibility in We agreed to talk other than YouTube, I have a phone conversation in messages"
We responded:
"I'm sorry for your frustration, Khaled. Speaking to a manager is as simple as asking for a manager. However, my team member you dealt with has 30 years of experience, so is very capable of helping. We had reached out to you via text, phone, and email about documents needed to keep certain discounts on your policy. As my very experienced team member explained, our office never received the necessary paperwork to complete the discounts, so your rate increased when those discounts were removed. With the Steer Clear Certification of Completion and the grades showing a GPA of 3.0 or better, we can reapply those discounts. I have reviewed your account and this is, in fact the case, so I'm unsure of your confusion. I am also unsure what you mean about YouTube, as we do not use YouTube at all for business purposes. We would be happy to reapply the discounts once the appropriate paperwork is received. Thank you."
Theresa Cannon
November 7, 2024
5
out of
5
rating by Theresa Cannon
"I would like to say Bret is a very amazing person who seems to care for his customers and he is very patient understanding and willing to help in every way he really made me feel welcomed and working with him today was a great experience I never had a company or a agent treat me a pleasant as he did today he was very respectful nice caring and understanding thank you so very much for everything I’m happy to say it’s because of him that I feel safe with the choice I made today to switch my auto to State Farm"
We responded:
"Bret IS an amazing team member, Theresa, and thank you for recognizing his efforts! I know he enjoyued working with you on your car insurance needs. Our team prides itself on caring for our customers and explaining to them what each coverage means to them and their family. Insurance should be individualized, to be sure that you and your family, and your assets, are protected. Thank you again for taking the time to review Bret and our office and thank you for being the BEST part of State Farm!"
Mike Mottin
October 18, 2024
5
out of
5
rating by Mike Mottin
"Called in about questions on my policy and what’s was going on with it my billing issue and not only did just resolve it he solved I left there with zero questions and an opportunity to save some extra money highly recommend stopping in and getting answered fast and super efficient!!"
We responded:
"Thanks Mike, for the 5 star review! Billing can be a little confusing and we're glad we could resolve your issue AND save you some additional money on your car insurance! Always good to ask questions and see if there's more we can do for you! Thanks for your business and thank you for being the BEST part of State Farm!"
Soumalia Ouedraogo
October 11, 2024
5
out of
5
rating by Soumalia Ouedraogo
"Petty good customer service fast and good deal"
We responded:
"Thank you for the review, Soumalia! I know Bret enjoyed taking care of you with your life insurance needs. Thank you for taking the time and thank you for being the BEST part of State Farm!"
Sandra Billet
October 11, 2024
5
out of
5
rating by Sandra Billet
"Bret was super in explaining everything. The best part saved me some money. All were super friendly."
We responded:
"Great meeting you yesterday, Sandra! Bret enjoyed working with you and help you save money on your car insurance and home insurance. We appreciate you and your business. Thank you for being the BEST part of State Farm!"
Ihaveonly1jack
September 30, 2024
5
out of
5
rating by Ihaveonly1jack
"Bret was amazing to work with. Helped me get significantly better coverage for way less than I was paying."
We responded:
"Bret is a great person to work with - both as a co-worker AND for our customers! He said he really liked being able to help you with your car insurance and home insurance. We appreciate you taking the time to leave him a great review and we appreciate you. Thank you for being the BEST part of State Farm. Welcome to the Kreeger Krew!"
B N
September 11, 2024
1
out of
5
rating by B N
"Called numerous times during business hours and nobody answered. Called to REQUEST a FIELD adjuster come to my location to do the supplement and was told NO i had to take it to the place for that. So, what should customers do if their vehicle is unsafe or undrivable? We can't get customer service? What if we are disabled? We still have to get our unsafe to drive vehicles to you, so it's convenient for the multi- billion $ business? You don't even deserve 1 star. I requested a field adjuster to come to me and was told NO. I'll looking into this A LOT further. If i called this office that didn't answer the call during their own business hours and it transfers to the home office and they provide terrible service also ultimately it's all BAD CUSTOMER SERVICE BY STATE FARM! 9-11-24 Wondering what business it is of yours to post my insurance business with the world. I'll be contacting State Farm regarding this office. I'll be sure to include my call logs showing all the unanswered calls and texts with ZERO return calls/ texts all while during your business hours. Funny how you have the time to dig for a google reviewers info with your time (legal? 😒) but you can't simply pick up a phone. Great logic there. The reason you're even their is to serve customers. You can't really do that when YOUR DON'T PICK UP YOUR PHONES! Which I've noticed since my review that you do answer now. STATE FARM YOU ARE LOSING MY MY BUSINESS SOLELY BASED ON HOW THIS OFFICE TREATED ME. IT'S ALREADY SCREEN SHOTTED ZERO STARS MICHELLE KREEGER Didn't know State Farm condoned retaliating against customers and their reviews instead of reaching out to resolve it like it tried to do by repeatedly calling their. Is that a #StateFarm is this your policy? Just got off the phone with your higher ups. Presented them with what i reviewed you based on, and boy, they are not happy with you. Goodluck. 😉"
We responded:
"Good morning, BN. In sorry you've been having a challenge reaching someone. Were you calling our office or claims? I'd be happy to help you get in touch with the claims department, as that's who would make that decision. Please reach out to me at claims@mkinsurespa.net or try or direct number at 717-454-4400 and I'll get right back to you. I cannot reach you via your profile. I do appreciate you for letting us know there is a problem. It's the only way we can help fix it. I look forward to speaking with you. 9:30am - I was able to find your claim and our office's notes that we connect you with claims yesterday. I do see you spoke with claims this morning. If there's anything further I can help with, please let me know. Be well!"
Bill Pilgrim
September 10, 2024
5
out of
5
rating by Bill Pilgrim
"No issue, it’s all good. I hit the stars just to get to the next page. I really did it."
We responded:
"Thanks, Bill, for updating! I really appreciate it! Good luck with the fishing contest this weekend! Just tried to reach you, Bill, to see how I can resolve your issue, as I didn't see you reached out to us today. Christine mentioned that she didn't think there were any issues. If there is something I can help you with, please let me know. We certainly would appreciate the chance to fix the situation. We appreciate your business."
Danna Gomez
September 3, 2024
5
out of
5
rating by Danna Gomez
"It was a great experience thanks for all the help. Michelle and all the staff are amazing."
We responded:
"Thanks so much! And, we appreciate the shout-out for both our offices!"
Jim Wolfe
August 30, 2024
5
out of
5
rating by Jim Wolfe
"Bret is very helpful when it came to my life and home insurance needs. He is also very easy on the eyes."
We responded:
"Haha! Bret was very flattered to know he's both handsome and helpful! We appreciate your kind words Jim! Thanks for your review and thanks for being the BEST part of State Farm!"
StockMarketHustler
August 18, 2024
5
out of
5
rating by StockMarketHustler
"Lisa is awesome! She was very easy to talk to, and really did her best in ensuring I am very well covered. Highly recommend!"
We responded:
"She really is, isn't she! Thanks for taking the time to give her a shout-out. I know she enjoyed helping you with your policies. Thanks for your review and thanks for being the BEST part of State Farm!"
Kayla Knight
August 9, 2024
5
out of
5
rating by Kayla Knight
"super nice and helpful for a first timer!"
We responded:
"Thank you for taking the time to get us a shout-out Kayla! We appreciate the opportunity to help you with your car insurance and home insurance. Welcome and thank you for being the best part of State Farm!"
Nopoko Thiombiano
July 16, 2024
5
out of
5
rating by Nopoko Thiombiano
"Very professional and great service. Highly recommended"
We responded:
"Much appreciated! Our team strives to provide friendly and professional service to best take care of our customers' insurance and financial needs! Thank you again for the shout-out and thank you for being the BEST part of State Farm"
Ron Frost
June 20, 2024
5
out of
5
rating by Ron Frost
"Bret Sears was amazing with every detail, he made coming to State Farm the best choice possible, thank you Bret and thank you and State Farm!!!!"
We responded:
"Thanks Ron, for your kind words! Bret is a fantastic member of our team and goes above and beyond to help our customers find the coverage they need at the best price for them! Welcome to our office and thanks for being the BEST part of State Farm!"
Hannah Bledsoe
May 29, 2024
5
out of
5
rating by Hannah Bledsoe
"My experience at Michelle Kreeger’s Statefarm office is always a delight. Lisa is always extremely professional, knowledgeable, and genuinely makes an effort to aid my family in finding insurance coverage that works the best for us. Truly a great team!"
We responded:
"Thank you for the wonderful review, Hannah! Lisa enjoyed taking care of your family's car insurance needs. She's a valued member of our team! We appreciate your business. Thank you for being the BEST part of State Farm!"
Abhishek
April 24, 2024
5
out of
5
rating by Abhishek
"Bret was a great help in customizing and saving rates"
We responded:
"Thank you for taking the time to recognize Bret's awesome customer service! He enjoyed helping you with your car insurance. Thank you for being theBEST. Part of State Farm"
william vachor
April 23, 2024
5
out of
5
rating by william vachor
"Good customer service very friendly"
We responded:
"Thank you for the freebie, William! Brett enjoyed helping you with your auto insurance and renters insurance. We appreciate your business. Thank you for being the BEST part of State Farm!"
Trish MacKenzie
April 19, 2024
5
out of
5
rating by Trish MacKenzie
"Bret from State Farm was very knowledgeable, friendly, professional and a great sense of humor. I would highly recommend him for your insurance needs."
We responded:
"Thank you Trish for the kind words! Brett enjoyed helping you, and truly entertaining the rest of us with his sense of humor! He makes car insurance fun! Thank you for being the BEST part of State Farm!"
Manna Ziadeh
March 22, 2024
5
out of
5
rating by Manna Ziadeh
"Great experience! Revamped my insurance and saved a ton of money!"
We responded:
"We appreciate the shout-out Manna! So glad we could help you with your car insurance. Thank you for being the BEST part of State Farm!"
Mara Hawks-Laughman
March 1, 2024
5
out of
5
rating by Mara Hawks-Laughman
"Bret was very personable & helpful. He was able to give me information I was not previously aware of & make changes that were very beneficial to my personal circumstances. Thank you!"
We responded:
"Thank you for your kind review Mara! Bret and the rest of our team pride ourselves on educate our customers about their coverages and the best way to protect their families and assets. We are very glad you had a wonderful experience! Thank you for being the BEST part of State Farm."